Making services face-less, paper less prime objective of govt: LG
Asserting that the government is committed to improve effectiveness of the governance, the Lieutenant Governor of Jammu and Kashmir Manoj Sinha said that making services face-less, paper-less, easy, effective and efficient is prime of objective of government.
“The collaboration will create center of expertise and excellence towards design, development of projects related to software services, cyber-security, capacity building for cyber compliances and IT policies,” LG said after inking a Memorandum of Understanding (MOU) with the Indian Institute of Technology, Jammu to jointly work on the capacity building of IT infrastructure & e-Services.
The MoU was signed between Ms. Prema Puri, Commissioner Secretary to the Government, Information Technology Department, and Prof. Manoj Singh Gaur, Director IIT Jammu in the presence of Lieutenant Governor Manoj Sinha, at the Raj Bhavan.
The agreement will also pave the way for developing and organizing hackathons for talent hunt, besides incubation of startups in the UT, he added.
Highlighting the areas of collaboration through the MoU, the Lt Governor stressed on adopting cutting-edge technology for Cyber Security Solutions to provide security to all the Digital Assets of the Government.
He said the biggest goal of this MoU is to improve the effectiveness of the governance with prime objective to make services face-less, paper-less, easy, effective and efficient.
On the occasion, LG congratulated the UT’s Information Technology Department for implementing electronic service delivery program in a mission mode and enabling the UT to secure top position among all Union Territories of India in e-governance services delivery as per the recent National e-Governance Service Delivery Assessment (NeSDA) report.
Meanwhile, Lieutenant Governor Manoj Sinha today interacted with 20 complainants from across the UT and addressed their grievances during “LG’s Mulaqaat”- Live Public Grievance Hearing programme, at the Civil Secretariat.
First step towards good governance is listening to people and resolving their grievances expeditiously. There is a visible improvement in performance of departments and level of public satisfaction, said the Lt Governor.
A proactive and citizen-friendly administrative system has made life easier for common man. Direct communication and speed & scale of governmental intervention to resolve daily issues faced by the masses, is providing a strong boost to public service delivery, observed the Lt Governor.
In today’s LG Mulaqaat program, with the intervention of Lt Governor, various issues of the applicants got resolved on the spot.
He passed explicit directions to all Deputy Commissioners and concerned officials to maintain promptness in grievance redressal mechanism by ensuring that requests and complaints from people are responded to within a reasonable timeframe.
Sh. Zahoor Ahmad Khan from Budgam expressed gratitude to the Lt Governor-led UT Administration for taking appropriate action for quick redressal of his grievance.
One Shaikh Mudasir from Pulwama projected the issue of cleanliness of the freshwater stream – Laeth Khul, upon which the Lt Governor directed the concerned Deputy Commissioner to involve Civil Society and PRI members and mobilize the local people in keeping the water stream clean.
On the issue of illegal soil extraction in the Kishan Ganga River, the Deputy Commissioner Bandipora informed the chair that appropriate action has been taken in this regard.
Sh. Mohammad Ayaz Khan of Poonch drew the attention of authorities pertaining to delay in installation of hand pumps. The Lt Governor passed directions to the Deputy Commissioner Poonch and Jal Shakti department to expedite the work.
Redressing the grievance of Sh. Mustafa from Doda regarding dysfunctional irrigation canal PranuKhul, the Lt Governor directed the Administrative Secretary Irrigation and Flood Control Department to complete the work on making the canal functional in the shortest possible time.
On the issue projected by Sh. Balwant Singh of Reasi regarding non availability of Government Transport Facility in his locality, the chair was informed that necessary measures have been taken to address the issue.
Ms. Rehana Batul, Commissioner/Secretary, Public Grievances moderated today’s program of LG’s Mulaqaat and informed the chair about the progress and status of grievances received.
