Ease of doing business Revenue Deptt to provide 12 services in online mode

For the implementation of Business and Citizens Reform Action Points under the mandate of ease of doing business and ease of living, the Revenue Department Jammu and Kashmir have mandated to provide 12 services in online mode only.

The services include Property Registration, Change of Land Use, Issuance of Character Certificate, Issuance of Income Certificate, Issuance of Income and Assets Certificate for Economically Weaker Section.

It also includes Issuance of Caste SC/ST Certificate, Issuance of Legal Heir Certificate, Issuance of Dependent Certificate, Encumbrance Certificate, Measurement and Demarcation of Land, Filing of disputes under Revenue Courts and Issuance of Domicile Certificate.

An order in this regard has been issued by Vijay Kumar Bidhuri, Commissioner Secretary to the Government.
“Pursuant to Business and Citizens Reform Action Points (BCRAP) circulated by Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce & Industry, Government of India and for implementing cumulative action plan through Minimizing Regulatory Compliance Burden (MRCB) for Ease of Doing Business (EoDB) with G2B interface and Ease of Living (EOL) with G2C interface, the department mandates to provide the services in online mode only”, the order reads.

Accordingly, for streamlining the processes and procedures for delivery of services and creating an Investor and Citizen friendly environment, it is hereby instructed as “Each portal providing delivery of online services of the department shall be integrated with a single-window of the J&K Government i.e. https://singlewindow.jk.gov.in”.
The portals providing online delivery of services shall essentially have a mode of soliciting the feedback of the users on the portal.

The draft regulations and SOP for delivery of services provided by the department shall be hoisted on the website of the department as well as published on online information wizard of the Jammu and Kashmir Single Window System i.e. https://singlewindow.jk.gov.in in consultation with Industries & Commerce Department for obtaining the feedback of the citizens, within 30 days, prior to its notification.

With a roll-out of ULPIN (Unique Land Parcel Identification Number) in the UT, the same shall be integrated in Land Records Information System LRIS and subsequently with the Jammu and Kashmir Single Window System i.e. https://singlewindow.jk.gov.in

For the convenience of the citizens, scheduling of Appointment (date and time) with Sub Registrar Office (SRO) for Property Registration, Auto Calculation of Stamp duty and Registration fee with SMS integration has been provisioned on www.nqdrs.jk.gov.in (Registration Portal).

For online monitoring of delivery of services, MIS dashboard with Mean, Median and Mode shall be implemented across all services under BRAP and applied through Jammu and Kashmir Single Window System i.e. https://singlewindow.jk.gov.in.

Also, the portals shall be updated on regular basis highlighting the recent date of updation. The Legacy Data which is essential for reference and delivery of services shall also be updated on MIS Dashboard and got integrated with Jammu and Kashmir Single Window System i.e. https://_singlewindow.jk.gov.in.

Any query received on https://singlewindow.jk.gov.in pertaining to the department shall be addressed within 07 working days by the competent authority for the purpose of which the sector expert of the department shall monitor the queries on daily basis.

For the issues pertaining to any policy matter, the department shall seek to redress the same at the earliest preferably within 15 days.

For ensuring time-bound delivery of services the same shall be notified under J&K Public Services Guarantee Act, 2011.

The services requiring field inspections and home visits by the field functionaries will have a well-defined Standard Operating Procedure (SOP) with checklists regarding the same updated on the services portal for the convenience of citizens with SMS integration. Besides, all the surprise inspections based on complaints or otherwise shall be conducted with information to the Head of Department concerned within two days of the receipt of complaint or as required for delivery of service.

All records pertaining to field inspections shall be maintained digitally on the portal.

The delivery of each service has to be provisioned in such a way that the Applicant receives stage-wise notification through SMS or E-mail and the facility of the final download of the certificate on Jammu and Kashmir Single Window System i.e. https://singlewindow.jk.gov.in.

The Sector Experts and Nodal Officer in the Department shall monitor through MIS dashboard the delivery of the services and conduct weekly reviews with appraisal to the Administrative Secretary in the Department. The Administrative Secretary shall review the progress of BCRAP on monthly basis.

The delivery of services notified under PSGA shall strictly adhere to the timelines and it shall be incumbent upon the Officer/Official responsible for delivery of services to verify the eligibility and claim of the applicant with a suitable response to the applicant regarding its disposal, query, or any objection thereto by or before 07 days of receipt of the application (if the delivery of services is beyond 07 days) with the provision of Auto Escalation to the next level of hierarchy for delivery of service within timelines.

Wherever there is a provision of third party verification in the delivery of services, the same shall be enabled on the portal providing the services. Helpline number 0191-2456100 is notified by the department for Facilitation and redressal of any query.